FAQ's
FAQ's
How Do I Place An Order?
What Payments Do You Take?
Can I Change Or Cancel My Order Once It's Placed?
How Long Will My Order Take?
Do You Ship To PO Boxes?
Do You Ship Internationally?
Do You Have Local Pick-Up?
Do You Have Retail Shop?
How Do I Use A Coupon?
Do You Take Returns, Refunds or Exchanges?
Do You Wholesale?
Can You Make Items From My Design Or Logo?
My Item Is Damaged What Should I Do?
How Do I Clean or Care For My Item?
My Question Is Not Listed What Should I Do?
How Do I Place An Order?
Online: Select all the drop-down boxes and click "Add To Cart". If all drop-down boxes are not selected you will not be able to add your item. To check out click the image of the cart on the top of the web
page.
Email: info@beltwaymerch.com with your order request and we will send you an invoice for payment with instructions.
What Payments Do You Take?
We accept payments from all major credit cards: Visa, Mastercard, Discover, AMEX, Diners & PayPal.
www.beltwaymerch.com integrates with PayPal, a secure payment gateway that allows customers to pay in the way they prefer. PayPal allows payment through credit cards, bank accounts, buyer credit, or PayPal account balances. PayPal is a global leader in online payment solutions, and is available worldwide. Shop securely when you pay with PayPal, you don’t expose your financial information to sellers. You don’t need have a PayPal account to pay with PayPal. You can pay with your credit card if you don’t have an account.
Can I Change Or Cancel My Order Once It's Placed?
Once the order has been placed, it can be changed or cancelled if it hasn't shipped, less any credit card processing fees if paid through PayPal. Orders are usually shipped in 1-5 business day after placing the order. Please contact us at info@beltwaymerch.com to see if your order has been shipped yet. Custom orders cannot be cancelled if product has already been made.
How Long Will My Order Take?
Your order will ship in 1-5 business days, during the holidays may take a bit longer. Most items have to be made to order. We have over 150 exclusive designs that come in multiple products and sizes. We hand make, process, produce, label and ship each order one-by-one and literally by hand. Most orders are received in 7-10 days after order is placed.
You will receive a shipping conformation email once your item(s) ship along with a USPS / UPS tracking number.
Do You Ship To PO Boxes?
YES! Choose USPS Shipping option at checkout. (UPS will not deliver to PO Boxes).
Do You Ship Internationally?
YES! But, from this website we can only ship and sell to USA based customers. If you would like an International shipping quote please email us your order request and complete shipping address including country and phone number. Customer is responsible for any Duties or Taxes their country may charge.
Do You Have Local Pick-Up?
Kinda :) You make contact us to place an order for pick up at an upcoming event. Please give us a minimum of 3 days notice and we can have your order available to pick up at an event. Please check our calendar to see the latest list of events.
Do You Have Retail Shop?
NO :( We sell at local events such as Farmers' Markets & Festivals. You can order online or via email and pickup at events. Please place your order 2-3 days before you want to pick-up.
How Do I Use A Coupon?
On our website we call Coupons, "Promo Codes". On the Check Out Page there is a box that says "Enter a promo code" across from the subtotal. Coupons are valid until midnight on the expiration date. Coupons can only be used on website orders. Coupon are not valid on wholesale orders, special orders, logo items, or event purchases.
Do You Take Returns, Refunds or Exchanges?
No, We do not accept returns or give refunds. You may exchange your unused item for a different item, design or size. Customer will be responsible for any shipping costs during the exchange. Full Policy Here.
Do You Wholesale?
YES! We do have a wholesale program available to retails stores or organizations. There is a minimum order which varies by item, request a price list here.
Can You Make Items From My Design Or Logo?
YES! With the permission of the design or logo copyright owner will can make any of our items with your image. All we need is a .JPG or .PNG file and permission in writing from the appropriate person. Please allow 4-5 week from start to finish on your first order. There is a minimum order which varies by item, request price list here. Don't have a logo? We can help with that too. Send art work/ logo/ design logo requests and permission to info@beltwaymerch.com.
My Item Is Damaged What Should I Do?
Please provide us with photos and specific info regarding your item to info@beltwaymerch.com.
How Do I Clean or Care For My Item?
Dog Collars:
-
Hand wash with dish soap in warm water & air dry
-
Soak in soapy water and white vinegar to release oils and odor
-
We don’t recommend using washing machines or dryers
Collar Bow Ties:
-
Hand wash with dish soap in COLD water & air dry (warm water may release the glue holding the bowtie together)
-
Soak in soapy water and white vinegar to release oils and odor
-
We don’t recommend using washing machines or dryers
Belts:
-
Spot wash with warm water & air dry flat
-
We do not recommend submerging belts due to the buckle & ends
-
We don’t recommend using washing machines or dryers
Keychains:
-
Spot wash with warm water & air dry
-
We do not recommend submerging keychains due to the metal ends
-
We don’t recommend using washing machines or dryers
Hairbows:
-
Spot wash with COLD water & air dry (warm water may release the glue holding the bow together)
-
We do not recommend submerging hairbows due to the metal clips
-
We don’t recommend using washing machines or dryers
Headbands:
-
Hand wash headband sleeve with soap in warm water & air dry flat
-
We don’t recommend using washing machines or dryers
My Question Is Not Listed What Should I Do?
Please contact us with your specific question at info@beltwaymerch.com.